Frequently Asked Questions
Everything you need to know about our luxury jewelry and services.
What is the John Atencio lifetime warranty?
We stand behind our craftsmanship. Every John Atencio piece is backed by a lifetime warranty against manufacturing defects to ensure your jewelry remains a cherished heirloom.
How long does shipping take for online orders?
Most in-stock items ship within 2-3 business days. For custom designs or ring resizing, please allow 1-2 weeks for fulfillment before your order is dispatched via secure, insured shipping.
Can I return or exchange my purchase?
Yes, we offer a 30-day return policy for a full refund or exchange on most items in their original, unworn condition. Please note that custom-designed pieces and final sale items are non-returnable.
Do you offer professional jewelry cleaning and inspections?
Absolutely. We recommend bringing your John Atencio jewelry into any of our boutiques every six months for a complimentary cleaning and inspection to ensure all stones are secure.
Are your diamonds ethically sourced?
Yes, we are committed to ethical sourcing. All John Atencio diamonds are conflict-free and comply with the Kimberley Process, ensuring they are sourced from legitimate, responsible suppliers.
Do you provide financing options?
We offer flexible financing options through our partnership with Affirm and the John Atencio Credit Card, allowing you to pay for your purchase over time with competitive interest rates.